The implementation of e-government started since the initiation of Multimedia super Corridor (MSC) by the Malaysian government. Most of the e-government project implementations are currently in progress. There are 7 pilot projects under the E-Government Flagship Application of the MSC:1. Generic Office Environment (GOE)
The aim of GOE is to introduce a fully integrated, distributed and scalable office environment that leverages use of multimedia information technology. This will enable efficient communication, allowing collaboration across all workers, and ensuring right information reaching the right people in a timely manner.
2. Electronic Procurement (eP) Project
The aim is to re-engineer, automate, and transform current procurement system. The project will cover central contract, tender, and direct purchase. Besides, the use of eP will increase transparency, saves time and money while encourage suppliers to go electronic and join the K-economy.
3. Electronic Services Directory (eServices)
This project is a pilot project that allows citizens of Malaysia to engage in transactions with government and utilities payments such as telephone and electronic bill, police summons, Road and Transport Department (RTD) services, etc. The eServices is accessed via multi channel service delivery such as the Internet and kiosk machines.
4. Human Resource Management Information System (HRMIS)
It will provide single interface for government employees to perform human resource functions effectively and efficiently. It will also help to standardize all human resource processes for federal, state, statutory body, and local authority services.
5. Project Monitoring System (PMS)
It will create a mechanism to monitor project implementation throughout various government agencies and statutory bodies. It also provides a platform to exchange ideas and to demonstrate best practices in information management and communication services.
6. Electronic Labor Exchange (ELX)The main objective is to improve the mobilization of human resources and optimize workforce utilization through systematic matching of job seekers to job vacancies. As such, this would enable the Ministry of Human Resources to be a one-stop centre for labor market information that will be accessible to the public.
7. E-Syariah
It is to improve the quality of service in Syariah courts. This will eventually enhance the Islamic Affairs Department’s effectiveness through better monitoring and coordination of its agencies and improving the management of its 102 Syariah courts.
Citizen’s Adoption Strategies:
1. Awareness
Government can launch various programs or do some advertisements to increase people’s knowledge about the e-government projects. By doing so, it can also let people know that there is an online services that enable them to know more about e-government.2. Service quality
Online service quality can be measured in terms of contents provided, the speed of the response to the citizens concern with problem solving approach, and the availability of names. High quality of service will lead to high levels of customer satisfaction and thus can increase the use of e-government services.
3. Webpage design
The personalization of websites, customization of products or services offering, and self-care are the three key features that could be used not only to build relationship with the visitors, but also enhance their experiences. These features give visitors a sense of control and participation and could potentially enhance their adoption.
References:
1. http://www.intanbk.intan.my/psimr/articles/Article1%20-%20Full.pdf
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